Shengze Toll Station Implements Five Measures

Since May, the Shengze Toll Station in Wujiang District of Suzhou City has actively changed the concept of “Convenient Learning, Leifeng, Excellent Services, Convenience for the People” in conjunction with the theme activity of the station. The employees strongly advocated the original “Do you want to Convenient service "for" I provide you with convenience services ", sincerely provide past service personnel with enthusiasm, thoughtful, patient service.

Tips. Timely information on the latest traffic conditions, when bad weather or traffic accidents lead to unusual road traffic, prompt remind drivers to drive cautiously by issuing prompt cards at toll plazas or toll booths, toll collectors, and slow down to ensure safe driving.

Service innovation. The “Lei Feng Activity Team” was established to actively solve problems for car owners, do practical work, and do good things. Toll collectors should be familiar with the road networks around Jiangsu and Zhejiang, road networks and service areas around the station, tourist attractions, etc., and provide necessary consultation for drivers and passengers. Services, do their utmost to solve problems for occupants.

Troubleshoot hidden dangers. By using payment time, it actively checks the vehicle owner to check whether there is any safety hazard in the vehicle and the loaded goods, and informs the owner of the hidden trouble vehicle at the first time, and actively helps to solve the problem.

Convenience delay. The implementation of a time-saving system for convenience services, when toll collectors provide services for the convenience of the Division, in case of commuting, the people who provide convenience services must work overtime to complete the service project for convenience, not to withdraw or re-send others.

Family service. In the charging process, we insist on “smile service”, “civilized service” and “family service” to provide drugs, thermometers, cotton balls, band-aids, boiling water, pen and paper, car repair tools, and air pump for passing people and vehicles. , And adhere to the 24-hour service.

The station further optimized its service attitude, enriched convenience facilities, and improved service levels. The image of the window of the road pricing unit was further enhanced and was highly praised by passing owners and the masses.