·Jingcheng Jiucheng 4S shop Spring Festival suspended sales after-sales service uninterrupted

The Spring Festival is approaching. Recently, Beijing Business Daily reporters visited the Beijing auto market and major brand 4S stores and learned that, unlike previous years, due to the lack of hope for new car sales during the Spring Festival, this year Beijing is expected to have more than 90% of 4S stores. During the Spring Festival, staff will not be assigned to watch the new car sales. However, in order to facilitate the maintenance of the owner, the 4S shop will be assigned a special duty after the sale, and the 24-hour emergency rescue hotline will remain open.
New car suspension of sales during the Spring Festival "Our holiday time is the same as the national statutory holiday, from the New Year's Eve to the sixth day (February 18 to February 24), closed for 7 days." Beijing Asian Games Village Auto Trading Market (hereinafter referred to as " Yan Jinghui, deputy general manager of the Asian city, said that since consumers are more likely to reunite with their families during the Spring Festival, the sale of real cars in the Spring Festival has become a common law in the automobile market. In the context of the increasingly stable automobile market in Beijing this year, dealers will no longer arrange staff on duty during the Spring Festival to allow employees to rest well.
During the interview, many people in charge of the 4S store in Beijing also said, “Because the state organs are on holiday, the various procedures for the sale of new cars cannot be handled. In the past, the sales of new cars during the Spring Festival can only accept reservations and cannot be picked up. Therefore, no work will be arranged this year. The staff is on duty, which also saves some of the cost."
Although the new car is not sold during the Spring Festival, most dealers have launched a variety of promotional activities around the Spring Festival to stimulate popularity: "purchase a car to reduce 100,000 yuan", "full car to buy more than 10,000 yuan in cash," "To the store is a gift package"...
The person in charge of Beijing Borui Xiangchi Store told the Beijing Business Daily that after the Spring Festival holiday, 4S stores will launch a large number of large-scale preferential activities. Among them, consumers will purchase the new S320L Deluxe Edition during the event (guide price is 1.108 million yuan). The discount is 100,000 yuan. In addition, if it is a replacement car purchase, it can also be reduced by 10,000 yuan, and the car will be reduced by 10,000 yuan. "We will also launch a special car, consumers buy G500 off-road vehicles (guide price of 1.698 million yuan), during the event, the car can be discounted 150,000 yuan, another 40,000 yuan gift package, in addition, consumers replace the car An additional discount of 10,000 yuan, an additional purchase of 10,000 yuan in installments," said the person in charge.
The person in charge of Beijing Borui Luding Store said that from now until February 28th, 4S stores will launch special promotions on this pre-sales Tiguan, for example, during the consumer event, the purchase of Tiguan fashion version, comfortable version, 4S shop delivery Value 6480 yuan gift package (original navigation, original reversing image), can also offer cash 2000 yuan; purchase Tiguan luxury version, the flagship version, 4S shop will send a gift value of 3945 yuan (air purifier, central armrest and original factory Three-dimensional foot pad).
Although the preferential margin is not small, Yan Jinghui reminds consumers that the promotion of dealers during the Spring Festival will not increase compared with the pre-holiday. Consumers who want to buy a car can wait until after the holiday, or even take it out in March.
After-sales rescue 24 hours service Although the 4S shop has suspended the sale of new cars during the Spring Festival, the after-sales service will always be on duty. Yan Jinghui said that due to the closing of the Asian city during the Spring Festival, the after-sales departments of all 4S stores in the market will be on duty.
The person in charge of a BMW 4S store said, "Although the sales of new cars during the Spring Festival are suspended, it is not excluded that some people will come to repair the car at this time, so some staff members are scheduled to be on duty." The person in charge of Beijing Jie Yatai FAW-Volkswagen 4S shop also said that during the Spring Festival, 4S stores will arrange after-sales staff to take turns to provide convenient services for the majority of car owners.
During the interview, the Beijing Business Daily reporter learned that there are not a few dealers who have the same ideas as the above-mentioned responsible persons. Audi, Mercedes-Benz, Dongfeng Citroen, FAW Toyota and other brand 4S stores will be open as usual during the year.
However, the head of a Mercedes-Benz 4S store said: "The quality service of luxury brands is reflected in the details. We will send a special person to watch during the Spring Festival, which is a service commitment to consumers. However, due to the majority of employees after the sale, On vacation, too complicated maintenance inspections can be done in the third day."
Yan Jinghui also reminded that "the after-sales service during the Spring Festival is mainly based on emergency rescue. If consumers want to overhaul or maintain the vehicle, they will spend time with the 4S shop after the Spring Festival."
In addition to arranging staff on duty after the after-sales service, in the emergency rescue, 4S stores are still standing 24 hours a day. A FAW-Volkswagen dealer said that during the Spring Festival, more and more people are traveling by car or driving home. If the owner has an accident on the road, he can call the 24-hour rescue phone of the 4S shop or the insurance company at any time.
“If the insurance is in a different place, the owner should promptly notify the local traffic control department and report the case to the insurance company within 48 hours. At the same time, after the insurance, the owner needs to pay attention to the protection of the scene.” The insurance person in charge of a 4S shop reminded that “off-site insurance National insurance companies can achieve nationwide insurance coverage. During the Spring Festival, they will also provide 24-hour roadside assistance, free oil and water, electricity and some simple maintenance services."
Traveling in advance to prepare in addition to buying a car and repairing the car, the owner of the car during the Spring Festival should also pay attention, a number of 4S shop technical director to remind the owner, self-driving tour is very comfortable, but many things need to pay attention to, after all, safety is the first Bit.
First of all, the tire is the basic guarantee for the car to drive, brake, and turn. The tire is like a shoe to a person. Checking the tire before traveling is a must. “First check the appearance of the tire to see if it is damaged or excessively worn. When the tire reaches the wear limit point, there is a mark. If excessive wear is found, the tire should be replaced.” Chen Gang, technical director of FAW-Volkswagen Jietai 4S shop Most of the current models use radial tires, which are the weakest part of the tire wall. Drums may be formed in the impact of deep pits or winding roads during daily driving. If the tire drum kit is found to be replaced in time, it will easily cause a puncture at high speed.
Second, whether the oil is enough is related to whether the engine can work properly. The procedure for checking is to first pull out the dipstick, wipe it clean with a cloth, then reinsert it, and then pull out the dipstick to check the oil level at the end of the dipstick. Dong Xiang Nissan Huashengchang 4S shop technical director Liu Xianglong reminded the majority of car owners, if the oil level is lower or slightly higher than the low oil level line, you need to add oil. When adding oil, in addition to selecting the oil with the appropriate viscosity and quality, it should also be noted that the oil should not be added too much or too little. The oil level should be between the LOW and FULL positions of the dipstick.
Finally, the brakes and other details require extra attention. Liu Xianglong said that long-term, long-distance driving is a test for the brake system, especially for vehicles that are going to run mountain roads and high-speed vehicles, it is necessary to carefully check the brake system. If the brake fluid is lower than required, in addition to adding brake fluid, check the pipeline for leaks. At the same time, the brake disc and the friction disc should be excessively worn.
“Before you travel, check the vehicles carefully, especially the key components such as brakes, steering, lights, wipers, horns, door locks and water tanks. These parts are often easily overlooked by the owner.” Chen Gang said, “Every time a long holiday comes, many 4S The store will hold free testing activities for feedback users. If you are not confident in self-testing, the owner can go to the professional 4S shop to do a full car inspection."

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