For the first time, Chongqing has specifically defined the behavior of taxis to avoid loading detours

Refused

Refers to the situation where the vehicle is in a state to be rented and the driver learns that the passenger refuses to provide service afterwards.

The main form of expression: When an empty car marker light is turned on, he sees passengers waving, stops and asks for destinations, and refuses on various grounds; buckles down the empty vehicle marker light to see the passengers wave and actively stop to ask the destination and refuse to carry the passenger.

detour

It refers to the act of not driving on a reasonable route, and a reasonable route refers to the economical and convenient driving route from the passengers to the destination.

The main form of expression: the driver does not solicit the opinions of passengers, arbitrarily decides or misleads passengers on various grounds to take other routes, so that passengers pay more freight.

Strong combination

It means that the taxi driver of a taxi does not carry another person without the consent of the first passenger.

The main form of expression: the driver does not seek the consent of the rider during the operation and he can stop at random to solicit passengers.

Encountered by taxi drivers refusing to pass, detour and strong combination ... before, you can not only swallow it? Now that you have encountered such "unfair" treatment, you can "slam out" loudly and call the 96096 hotline to make a complaint.

Yesterday, the taxi business in the downtown area kicked off a special campaign to “punish irregularities, abuse bad habits, and establish a civilized tree.” By the end of this year, it will crack down on all kinds of illegal behaviors of taxis. At the same time, if the driver has some uncivilized behavior on the way of driving, the appearance of the car is not complete, it is also included in this reorganization by the City Transportation Management Bureau, the Municipal Traffic Administrative Law Enforcement Corps, and the Public Security Traffic Patrol Corps.

In order to prevent passengers from complaining, the driver and the passengers dispute the contents of the complaint. For the first time, the law enforcement agencies have defined the “rejection”, “bypass”, “strong combination” and “business violation”.

Refusal of loading detours

Refusal refers to the behavior of the driver when he is informed that the passenger refuses to provide service after he is waiting for the vehicle to be rented.

Main form of expression: When the taxi is in the operating state (open the empty car light), the driver sees the passengers waving and stops to ask the passengers' destinations and refuses the passengers on various reasons.

When the taxi is in suspended operation status (the empty vehicle logo light is deducted), the driver, after seeing the passengers beckoning and actively stopping to inquire about the destination, refuses to carry the passenger on various grounds (except for a reasonable combination of passengers).

Bypass refers to the act of not driving on a reasonable route, and a reasonable route refers to the economical and convenient travel path from the passengers to the destination.

The main form of expression: the driver does not solicit the opinions of passengers, arbitrarily decides or misleads passengers on various grounds to take other routes, so that passengers pay more freight.

Strong combination means that the taxi driver of a taxi does not carry another person without the consent of the first passenger.

The main form of expression: the driver does not seek the consent of the rider during the operation and he can stop at random to solicit passengers.

An illegal line operation means that taxis change the nature of operations without authorization and only provide line service.

The main form of expression: docking at a fixed place, soliciting and carrying multiple passengers by bargaining.

If the refusal to load three times a year is no longer allowed to rent

If a taxi driver has the above violations within one year, he will deduct 7 points for integrity assessment, and deduct 13 points for the second time. After 20 minutes, the driver will be laid off for re-learning. Get on the job.

However, if the driver is re-applied, once again because of the above behavior, that is the third complaint within a year, he will be disqualified and will never be allowed to enter the taxi industry as a taxi driver. The company where it is located must also transmit the driver’s relevant information to the industry’s shared platform so that it can no longer enter the brother industry of other companies.

If it is because of the refusal to carry pregnant women or patients that have caused bad influence in society, they will be revoked their business qualification certificates once and never enter the taxi industry.

Interphone chat to be punished for punishment

In Chongqing, the taxi driver used a car radio to chat and speak foul language, which seemed to be a unique landscape. In this special action, drivers were also required to have no uncivilized service behavior:

â–  The driver must not smoke in the vehicle while operating the service, and should use air-conditioning, audio, and other vehicle facilities and equipment as required by the passenger.

â–  The driver must not use excessive language and behavior for passengers during the operation of the service.

â–  Drivers are not allowed to wear vests, shirtless shirts, chat on the intercom and rants during business services.

■ The driver’s lost items to passengers should be turned in and should not be considered as their own.

â–  For passengers who are old, weak, sick, disabled, pregnant, etc., they do not provide baggage services and assist passengers who need help to make a smooth ride.

In addition, drivers are required to pay attention to the cleanliness and cleanliness of the vehicle's appearance. The front and rear license plates of vehicles must be complete. The font size should be clear, fixed and upright, and there must be no obstructions to block the screen. It is also forbidden to use optical discs to block the license plates or open the cover. The cabin must also be tidy and clean, free of debris and odors. The reflective waist strips on both sides of the car body must be complete, without damage and discoloration. The company name, construction, and industry code of the car body should be clear. The font color should be uniform and should be printed on the car body according to regulations.

Complaint uncivil service using mobile phone video evidence

If passengers complain that drivers have uncivil service behavior, they must collect the main evidence. For example, pay attention to keep the invoice, taxi drivers if there is swearing behavior, you can use mobile video or use other tools to record.

Build yellow warning library and blacklist library

In order to rectify the ethos of the taxi industry, the city will establish a yellow warning library and a blacklist library for taxi drivers. Once a blacklisted driver is entered, all units must not be hired.

The yellow warning library is mainly set up for three types of personnel:

During this year (natural year, ie January 1 to December 31), the driver of the taxi has two identical violation records and is about to face the driver who revoked the qualification certificate.

During this year, drivers who have scored 15 to 19 points in the integrity evaluation score will soon face retrained drivers.

During the year, if the driver’s integrity score has reached 20 points, the driver must be trained.

The black list includes two types of people:

The traffic administrative law enforcement department revoked the taxi driver qualification certificate.

The driver who was dismissed by the company in violation of the company’s safety production, business management, and other relevant regulations.

The company with high driver's violation rate has been engaged in the enforcement of the law at the scene, and the driver who refuses to accept the on-site inspection has temporarily detained the vehicle in accordance with the provisions of Article 34(2) of the Chongqing Taxi Management Regulations. In addition to the investigation and processing, the company also informs the subordinate units and advises the operator to rectify the car for 1 to 3 days.

For violations of law, such as detours, refusal to load, and arbitrary charges, depending on the circumstances, law enforcement agencies may suspend the operation of the vehicle and resume the investigation after the investigation is completed. For a vehicle whose violation of rules and regulations has been revoked, the application for self-determination and rectification by the operator shall be accepted before the final penalty decision is made. The rectification period is 1 to 3 months.

For companies with high drivers' violation rates, they will be allowed to sit down and rectify some vehicles, which will also affect the company's future performance.

Media regular exposure of passenger complaints This time in the rectification activities, there are the following three cases of business operators, led by the special campaign office through the news media, one exposure a week, and the implementation of listed rectification.

The top five drivers' violation rate.

The top five passenger complaint rates.

The top five rankings for the appearance capacity of car capacity cars.

During the special operation period, if the company’s business operators are listed and supervised and rectified more than three times (including three times), the 2011 security service assessment will be determined as unqualified. At the same time, it will be required by the transportation management department to carry out a three-month rectification. If it fails to pass the inspection again, it will revoke the business qualification of the company.

Passengers who violate the regulations may be refused to be carried in the Taxi Drivers and Passengers Book of the Direct Detachment of the Chongqing Traffic Administrative Law Enforcement Corps. For the first time, the passengers must comply with the explicit requirements of the regulations:

â–  Passengers must not damage the vehicle's facilities, equipment and operating signs.

â–  Do not carry contraband, flammable, explosive or other dangerous goods or items that deface the vehicle.

â–  At night, in remote areas, the driver is required to confirm the identity of the nearest police station.

â–  People who drunk and mentally ill need to be cared for.

â–  You must not ask to board or drop off at a place where parking is prohibited.

â–  There must be no influence on the driver's safe driving behavior.

Chen Weidong, head of the detachment directly under the Municipal Traffic Administrative Law Enforcement Corps:

If a passenger has uncivilized behavior, the taxi driver can expressly refuse to provide the service. Passengers should pay for the passenger transportation expenses that have already occurred.

You can refuse to pay the fare if the driver does this

Passengers who are in one of the following situations may also refuse to pay the fare.

â–  Rental taxis do not use the meter.

â–  Drivers refused to issue their own passenger transport bills.

â–  Passengers without the consent of the passengers.

â–  Rented taxis fail within the leased mileage and passengers no longer rent or take advantage of it.

â–  Due to the driver of the taxi passenger driver interrupted service.

Chen Weidong, head of the detachment directly under the Municipal Traffic Administrative Law Enforcement Corps:

Once the passenger has dispute over the service of the taxi driver, he can call the 96096 hotline to complain or request on-site treatment. Law enforcement agencies will respond to passenger complaints, especially foreign passengers' complaints, and they will be accepted on the spot.